Terms & Conditions

Last Updated on: 23-Feb-2026

[This document is an electronic record in terms of Information Technology Act, 2000 ("IT Act, 2000") and rules made thereunder as applicable and governs the access to or usage of the website: www.biograph.in. This electronic record is generated by a computer system and does not require any physical or digital signatures in terms of Section 4 of the Information Technology Act, 2000, for it to be recognised as a legally binding contract in terms of the Indian Contract Act, 1872.]

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE OR BEFORE AVAILING ANY SERVICE/PURCHASING ANY PRODUCT ON/THROUGH THE SITE. IF YOU DO NOT ACCEPT OR UNDERSTAND ANY OF THE TERMS AND CONDITIONS OR ANY POLICY REFERENCED HEREIN THEN PLEASE DON'T USE OR ACCESS OR REGISTER ON THE SITE. BY ACCESSING, BROWSING, REGISTERING ON, OR OTHERWISE USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL APPLICABLE POLICIES, AS MAY BE AMENDED FROM TIME ΤΟ TIME.

1. GENERAL

a. These terms and conditions of use ("Terms and Conditions" or "User Agreement") govern your access to and use of the website: www.biograph.in and all the web-pages, screens, hyper-links, tools and services provided thereunder (collectively referred to as the "Site" or "Website"). The Terms and Conditions shall deem to include the linked Privacy Policy, Returns and Refunds Policy, and Grievance Redressal Policy and any other policies as mentioned herein or on the Site. The Site is owned by BIOGRAPH, having its registered office at SHOP NO.2011/WING:A, THE POLARIS TEXTILE CITY, MAGOB ROAD, Magob, Surat, Gujarat - 395010 ("Company," "we," "us," or "our") and any reference to the Site includes any successor or replacement website or mobile apps or desktop applications and any updates or new versions thereof. The Site allows you to browse, select and purchase apparel and clothing and related products ("Products").

b. For the purpose of these Terms and Conditions, wherever the context so requires the term "You" or "User" or "your" shall mean any natural or legal person who has agreed to register as a member on the Website by providing the required registration details or who has used or accessed or browsed or transacted on or through the Site without becoming a member, and the term "You" or "User" or "your" unless the context otherwise require shall include your legal heir, receivers, successors, liquidators and permitted assigns.

c. These Terms and Conditions are effective upon 'Acceptance' (as defined below) and govern the relationship between You and the Company including the sale and supply of any Products on the Site. For the purposes of these Terms and Conditions, the term 'Acceptance' shall mean either (i) your affirmative action in clicking on 'check box' and on the 'continue button' as provided on the registration page or (ii) using or accessing the Site through logging in by using your registered user ID or guest ID or through combination of your mobile number and one-time password or by your third party website user ID and password including that of email IDs or any other social media website as permitted on the Site or (iii) generally using or accessing the Site in any manner, with or without registering as a member or using any user ID and password, and all of the above actions imply your acceptance to these Terms and Conditions.

d. The Company may amend these Terms and Conditions (including the other policies referred herein) at any time by posting a revised version on the Site, and where applicable shall be notified to You via posts on our website or through e-mail or through prompts when You login into your user account on our Site. In the event You continue to use or access our Site, You are impliedly agreeing to the revised Terms and Conditions (including the policies referred herein).

e. The Site may include access to or integration with third-party services such as payment gateways, logistics providers, or other service providers that facilitate your transactions or order fulfilment. By using such services through the Site, You acknowledge and agree that the use of these services may be subject to separate terms and privacy policies of the respective third-party providers. You are encouraged to read and understand the applicable terms and conditions and privacy policies of such third-party providers before engaging with their services. The Company does not control, endorse, or assume any responsibility for the content, terms, privacy practices, or performance of such third-party services, and the Company shall not be responsible for any direct or indirect losses caused by the failure, delay, or disruption of any third-party service, including but not limited to payment gateway failures or shipping delays. If case You incur any liabilities, losses, damages, costs or expenses by reason of use of these third party services by You, such liabilities, losses, damages, costs or expenses shall be solely borne by You and You expressly agree to hold the Company harmless in this regard.

f. If these Terms and Conditions conflicts with any other document, the Terms and Conditions will prevail for the purposes of usage of the Site.

g. You agree to use the Site and purchase the Products only in compliance with these Terms and Conditions, and in a manner that does not violate our legal rights or those of any third party(ies), and in compliance with applicable laws.

h. Consumer information and disclosures: We are committed to ensuring that our users are able to make fully informed purchase decisions and accordingly, we provide the following disclosures: i. Information for each Product is provided on the product listing page such as product specifications, pricing, availability, expected delivery/shipping timelines, applicable warranties or guarantees (if any). Such information should be read together with, and is subject to, these Terms and Conditions and other applicable policies of the Site. Please note that in the event of any inconsistency between the product listing page and the Terms and Conditions, the Terms and Conditions shall prevail. ii. Our policies on return, refund, and exchange (including conditions for eligibility and timelines) can be accessed on our Refunds and Returns Policy, as available on our Site. Users will also be informed of the cost of return shipping (if applicable) at the time of initiating a return or exchange request. iii. The Website supports multiple payment methods including UPI, debit/credit cards, net banking, wallets, and cash on delivery (COD), where applicable. Available options will be displayed at checkout along with details of any transaction related fees, gateway convenience charges, or COD charges (if applicable). Please note that your rights to dispute a transaction and request a chargeback or reversal of funds are governed by the policies and procedures of your issuing bank, card network or payment service provider. iv. In the event of any complaint or dispute concerning our products or services, Users may contact our Customer Care Support or Grievance Officer, as per the details given below.

2. CONSENT TO RECEIVE COMMUNICATION

By making a purchase with us or by registering for a membership account with us, You agree and provide your consent of the understanding that we and our service partners can contact You for administrative, promotional, transactional and other information over calls, emails, whatsapps and messages. We will send You information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails and messages anytime by clicking the UNSUBSCRIBE link at the bottom of any of our email correspondences.

3. ELIGIBILITY AND CREATION OF AN ACCOUNT

a. Membership Eligibility: Only persons who are competent to contract under the applicable Indian laws including the Indian Contract Act, 1872 can use the Site and/or purchase the Products through the Site. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Site. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms and Conditions.

b. Creation of Your Account: You may be required to create an account and register as a member in order to buy Products on the Website and use certain features of the Site. You authorize us to collect your authentication information, and other information that may be available on or through such account consistent with your applicable settings and instructions.

c. Obligation to provide accurate and complete information: You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. Company reserves the right to confirm and validate such information.

d. User account responsibility and security: You are responsible for maintaining the confidentiality and security of your account, user-name and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You are responsible for all activities that occur under your User ID and password. We are not liable for unauthorized access, hacking, or data breaches resulting from user negligence, weak passwords, or compromised login credentials/accounts.

e. We reserve the right to refuse service, terminate accounts, to bar use and access of the Site or remove or edit content in our sole discretion.

f. You also warrant that the credit or debit card or any other payment instrument details that you provide are of your own instruments/cards and Company shall not be liable for any unauthorized usage of the same.

g. You also understand and acknowledge that by using the Site, you have allowed the Company to use your personal information in accordance with these Terms and Conditions and its Privacy Policy.

4. YOUR INFORMATION AND USER RESPONSIBILITIES AND COVENANTS

a. Your information; prohibited/restricted content; posting guidelines: i. "Your Information" is defined as any information you provide to us or other users of the Site in the registration process, in the feedback area, bulletin board, chat service etc. or through any e-mail feature. ii. You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that:

belongs to another person and to which the User does not have any right;
is grossly harmful, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or an online game that causes User harm, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
is harmful to child;
infringes any patent, trademark, copyright or other proprietary rights;
deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
impersonates another person;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order;
contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
violates any law for the time being in force; and/or
creates liability for us or causes us to lose (in whole or in part) the services of our ISPs or other suppliers.

b. User prohibitions: You are prohibited from: i. violating or attempting to violate the integrity or security of the Site or any Marks or Content of the Company; ii. transmitting any information on or through the Site that is disruptive or competitive to the activities of the Company or usage of the Site; iii. intentionally submitting on the Site any incomplete, false or inaccurate information; iv. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Site; v. attempting to decipher, decompile, disassemble or reverse engineer any part of the Site; vi. copying or duplicating in any manner any of the Marks or Content of the Company or other information available from the Site; and vii. framing or hotlinking or deep linking the Site, any Marks or Content of the Company.

5. EQUIPMENT

The User shall be responsible for obtaining and maintaining telephone, computer hardware, software, internet connection, and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User's equipment resulting from the use of the Site.

6. COLORS

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that Your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

7. ELECTRONIC COMMUNICATIONS

a. When you use the Site or send emails or other data, information or communication to us, You agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records, whether by email, SMS, notifications or by posting notices on the Site from us periodically and as and when required. b. Service of Notice: Your registered email ID, contact details, and/or any verified third-party account used to register shall be construed as your "designated electronic address" for receiving all notices.

8. LIMITED LICENSE AND SITE ACCESS

We grant you a limited, non-exclusive, non-transferable, non-sub-licensable, revocable license to access and make personal use of the Site and the service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party. Any unauthorized use by you shall terminate the permission or license granted to you by us.

9. PRICING INFORMATION

a. We strive to provide you with the best prices possible on similar brands and quality of Products and/or services you buy from us, however, we do not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. b. While we strive to provide accurate Product and pricing information, errors in pricing, Product descriptions, availability or typographical errors may occur. In such cases we may, at our sole discretion, cancel or modify the orders affected by such incorrect information. If your order is impacted, we will either contact you for instructions or cancel your order and notify you of such cancellation. c. Please note that while we use reasonably secure third-party payment processors to handle transactions, however, we are not responsible for any payment processing errors, unauthorized transactions, or technical failures on the part of these providers.

10. CANCELLATION BY US

Please note that there may be certain orders that we are unable to accept and must cancel, including the orders erroneously accepted due to system issues or technical glitches on our Website. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

11. CANCELLATIONS BY THE USER

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/shipped by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site.

12. FRAUDULENT /DECLINED TRANSACTIONS

We may constantly monitor the User's account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of Products, collection charges and lawyers' fees from persons using the Site fraudulently.

13. RETURNS, REFUNDS, EXCHANGES

The returns, exchanges and refunds with respect to the Product shall be as per the Returns and Refunds Policy of the Company as published on the Site, and updated from time to time by the Company, as applicable at the time of placement of the applicable order of the Product by you.

14. PAYMENT INFORMATION AND RESPONSIBILITY

You agree, understand and confirm that the payment details (including details of debit/credit card, netbanking, UPI, payment wallets or any other payment method accepted on the Site) provided by you for purchasing of Products on the Site are complete, accurate and lawfully owned by you, and you shall not use any payment instrument that you are not authorized to use.

15. DISCLAIMERS

a. ALL CONTENT, INFORMATION, PRODUCTS, AND SERVICES MADE AVAILABLE ON OR THROUGH OUR SITE ARE PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED. b. THE COMPANY, ITS ASSOCIATES, AFFILIATES AND SERVICE PROVIDERS AND TECHNOLOGY PARTNERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, AND/OR TIMELINESS OF ANY CONTENT, INFORMATION, SOFTWARE, TEXT, GRAPHICS, LINKS OR COMMUNICATIONS PROVIDED ON OR THROUGH THE USE OF THE SITE. c. IN RARE CASES, SYSTEM ERRORS MAY CAUSE DUPLICATE ORDERS, INCORRECT CHARGES, OR ORDER CANCELLATIONS. d. YOU ALSO UNDERSTAND, AGREE AND ACKNOWLEDGE THAT COMPANY MAY USE THIRD PARTY SERVICES PROVIDERS TO STORE AND PROCESS YOUR PERSONAL INFORMATION. e. ALL WARRANTIES, IF ANY, RELATING TO THE PRODUCT AND SERVICES WOULD BE PROVIDED BY THE MANUFACTURER/SUPPLIER OF SUCH PRODUCT AND NOT BY US.

16. LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, OPPORTUNITY, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES RESULTING FROM USE OR INABILITY TO USE THE SITE.

IN NO EVENT SHALL COMPANY'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THESE TERMS AND CONDITIONS OR ANY PRODUCTS OR SERVICES PROVIDED TO YOU, FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED THE COST OF THE RELEVANT PRODUCTS PAID BY YOU TO THE COMPANY.

17. INDEMNITY

You shall to the fullest extent indemnify, defend and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions.

18. BILLING

The price of our Product is inclusive of applicable Goods and Services Tax (GST) under applicable laws. The GST charged shall depend upon the destination where the order has to be shipped. GST Invoice Requests: Customers who require a GST compliant invoice for their purchase must notify us at biographlife@gmail.com of their requirement within seven (7) calendar days from the date of the transaction.

19. SHIPPING AND DELIVERY

a. We endeavour, but do not guarantee, to deliver the Products to Users within 3-4 weeks from the day of close of sale of the Product(s) to you (and within 24-48 hours from date of dispatch during our peak periods). However, these dispatch timelines are also indicative only and may be subject to change due to factors beyond our control. b. We are not responsible for any delays caused by factors such as above including delays by third party delivery agencies/service providers. c. In the event we are unable to deliver the confirmed order(s) as mentioned hereinabove and the payment for such order(s) has already been made by you, the amount paid by you at the time of placing the order will be refunded/reversed to the original source of payment. d. We reserve the right to make delivery of the Products by instalments or in full as deemed appropriate. e. Please note we insure each purchase during the time it is in transit until it is delivered to your specified delivery address. f. You agree and acknowledge that any claims regarding order delivery (including non-receipt/ non-delivery of order or signature verification) shall be notified to the Company within 3 (three) calendar days from the date of delivery of Product reflecting on the Site.

20. INTELLECTUAL PROPERTY

a. All trademarks, logos, brand names, and service marks ("Marks") displayed on the Site are owned by the Company or its affiliates. Users are prohibited from using any Marks for any purpose whatsoever without our prior written permission. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. b. The Site also contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of the Company protected by copyright as a collective work under the applicable copyright laws.

21. OTHER GENERAL PROVISIONS

a. Relationship: None of the provisions of these Terms and Conditions shall be deemed to constitute a partnership or agency relationship between you and the Company. b. Notice: Except as explicitly stated otherwise, any notices shall be given by postal mail to BIOGRAPH, SHOP NO.2011/WING:A, THE POLARIS TEXTILE CITY, MAGOB ROAD, Magob, Surat, Gujarat - 395010, or to the email address you provide to us during the registration process. c. Severability: If any clause of these Terms and Conditions shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable. d. Entire Agreement: These Terms and Conditions, as amended from time to time, together with the Privacy Policy, sets forth the entire understanding and agreement. e. Assignment: In the Company's sole discretion, it may assign/novate/transfer its rights and obligations without your prior express consent. f. No Waiver: Failure or delay by the Company to enforce any provision of these Terms of Conditions against you shall not be deemed a waiver of future enforcement.

22. TERMINATION/SUSPENSION

a. The Company may suspend or terminate your use of the Site, any passwords or accounts of the User, if the Company believes, in its sole and absolute discretion, that you have engaged in any unacceptable or unethical conduct. b. If you or the Company terminates your use of the Site or your account, the Company may delete any content or other materials relating to your use of the Site, and the Company will have no liability to you or any third party for doing so. c. If you use any false email address or use the portal for any unlawful or fraudulent purposes, cause annoyance or inconvenience, abuse any policy or rule of the Company, or mislead the Company by sharing multiple addresses or phone numbers, or transact with mala fide intentions, then the Company reserves the right to refuse access to the portal and terminate accounts.

23. DISPUTE RESOLUTION

a. Arbitration: If any dispute arises between you and the Company during your use of the Site or thereafter, in connection with the validity, interpretation, implementation, or alleged breach of any provision of these Terms and Conditions, the Privacy Policy, or related documents, the dispute shall be resolved through arbitration. The arbitration shall be referred to a sole Arbitrator jointly appointed by the parties. The place of arbitration shall be Surat, Gujarat. The Arbitration & Conciliation Act, 1996 shall govern the proceedings. The arbitration shall be conducted in English. The parties shall bear their respective costs, and the Arbitrator's decision shall be final and binding. b. Governing Law: These Terms and Conditions, including the policies and incorporated documents, shall be governed by and interpreted in accordance with the laws of India. Subject to sub-clause (a) above, the competent courts at Surat, Gujarat (including Surat Local Court up to the Gujarat High Court and Supreme Court) shall have exclusive jurisdiction over any dispute or matter arising out of these Terms and Conditions. BIOGRAPH reserves the right to assign any case to competent legal counsel of our choosing.

24. PRIVACY POLICY

The Company collects, stores, processes, and uses your information in accordance with the Company's Privacy Policy, which is incorporated herein by reference. By using the Site and/or by providing your information, you consent to the collection and use of the information you disclose on the Site by the Company in accordance with its Privacy Policy.

25. GRIEVANCE OFFICER AND CUSTOMER SUPPORT

Customer Support: You can reach our customer support team to address any queries or complaints at:

Email: biographlife@gmail.com
Phone: +91 95861 71511
Timings: Monday to Saturday, 10:00 AM to 6:00 PM

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are provided below:

Name/Designation: Grievance Officer, BIOGRAPH
Address: SHOP NO.2011/WING:A, THE POLARIS TEXTILE CITY, MAGOB ROAD, Magob, Surat, Gujarat, PIN Code: 395010
Email: biographlife@gmail.com
Phone: +91 95861 71511
Timings: Monday to Saturday, 10:00 AM to 6:00 PM

For further details of our grievance redressal mechanism, please refer to our Grievance Redressal Policy on the Site (which is incorporated herein by reference).

26. CERTAIN OTHER SPECIAL TERMS AND CONDITIONS - VOUCHER CODES/COUPONS

a. Codes/Coupons/Vouchers and Their Terms & Conditions i. The offer in any electronic coupon/code/voucher ("Voucher") is open only to targeted registered users. Vouchers are Company property and may be cancelled anytime without prior notice. ii. Using a Voucher implies acceptance of these Terms and Conditions. iii. The Voucher remains valid only while the user is active and not suspended or in violation of terms. iv. Vouchers can be redeemed only on eligible listings on the Site. They may be invalidated if rejected by Company systems. v. Each Voucher is single-use only. Unused portions are forfeited. Excess purchase value must be paid by the user. vi. Vouchers have no cash value, are non-transferable, and cannot be combined with other offers. vii. Disclaimers:

Company is not responsible for typographical errors leading to invalid vouchers.
Company is not liable for lost or stolen Vouchers and will not reissue them. viii. Vouchers may not apply to selected or discounted items. ix. Expired Vouchers will not be reissued or extended. x. All disputes regarding Vouchers will be resolved at the Company's discretion. xi. We reserve the right to modify, replace, or withdraw any Voucher offer at any time. xii. Vouchers are redeemable only on www.biograph.in. xiii. Vouchers can be used only by the intended recipient (designated email ID). xiv. Vouchers are non-transferable and cannot be forwarded to others.

b. Other Terms and Conditions: i. BIOGRAPH reserves the right to cancel or amend orders where misuse is detected. ii. BIOGRAPH reserves the right to replace, modify, extend, or withdraw any sale, discount, or offer at any time.

Phone no- +91 95861 71511

Email address- biographlife@gmail.com

Address- Building No./Flat No.: SHOP NO.2011/WING:A
Name Of Premises/Building: THE POLARIS TEXTILE CITY
Road/Street: MAGOB ROAD
Locality/Sub Locality: Magob
City/Town/Village: Surat
District: Surat
State: Gujarat
PIN Code: 395010